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 How it works!

Step 1 Step 1: The end user goes to the GoToAssist support portal and types in a support request. The Web-support request is then queued for the next available representative. With the end userýs permission, the GoToAssist thin-client is downloaded to the end userýs device while the end user is in the Web queue. The representative then begins a remote-support session with the end user.
Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL.
Step 2 Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
    •  ChatLink™
Remote Diagnostics
File Transfer
Remote Viewing/Control
Session Transfer
Step 3 Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.



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